Policy basics
Returns
We’re here to create a better furniture shopping experience from top to bottom, and that includes a 30-day return policy for any Living4Styles products. If you need help, our team is here for you.
In order to offer fast and free shipping, reduce waste, and responsibly recycle or refurbish returned items, we charge a return shipping fee equal to 10% of what you paid for the product, with the original packaging intact. If you don't have the original packaging, the fee is 20% of the paid value. The fee is always capped at $250, per returned item.
Of course, defective or damaged orders are covered by our warranty and aren't subject to any return shipping fees. For those cases, check out our warranty information below.
If you'd like to swap your order for a different Living4Style product, we'll waive the fee. Get details on exchanges below.
How to initiate a return
To initiate the return process within the 30-day product return window, please begin by sending
our Customer Experience team
an email to:
Please email us with your order number to arrange for either return shipping or a return pick-up. We ask that you include photos of the product, to show its current condition and any potential defects. Living4Style reserves the right to choose the method of return. Living4Style will provide instructions on how to proceed.
Note: A return process must be initiated within 30 calendar days for products of receipt in order to be eligible for returns. The first 30 day after Living4Style confirms complete delivery of the order (i.e., 30-day trial begins when Living4Style’s shipping partners confirm delivery, not when the order is unboxed).
To successfully initiate the return process, info@living4style.com must receive an email requesting a return by 11:59 PM ET on the 30th day of the trial.
Free Exchanges
If you decide the fabric or leg finish or anything else isn’t quite right, we offer a one-time free exchange for an item of equal or lesser value within 30 days with original packaging. However, we cannot exchange items of greater value. There’s no return shipping fee for your first exchange. Get in touch with our team to arrange a pick-up and have the replacement item sent to your home.
Warranty
We stand by our furniture with a one-year warranty that covers defects in materials and workmanship, starting on the date of delivery. There are no fees to repair, replace, or return an item that's covered by our warranty.
Note: for the warranty to be valid, you must be able to produce the original purchase confirmation email containing the order number and email address used to place the order. The one-year warranty is only valid on products purchased directly from Living4Style. Our one-year warranty covers all defective or damaged parts and manufacturing not related to consumer-caused damage or modifications.
Policy details
Free Exchanges
You can exchange any product of equal or lesser value up to 30 days after delivery one-time, free of charge. If you decide to exchange that item again (more than once), you will be responsible for any shipping fees to and from your home. All exchanges must be made with the original Living4Style packaging. If you do not have the original packaging on hand, you will be charged a repackaging fee equal to 10% of what you paid for the product. If the item you are exchanging for costs less than the original item, we’ll refund the difference. We cannot exchange items of greater value.
If you’re not quite sure about a style or color option, let us know! We’re happy to send swatches, chat on the phone, and encourage you to visit one of our Living4Style locations to figure out the best options for you and your space.
Returns
If you decide your piece isn’t quite right, you have up to 30 days from the date of delivery to return your item(s). To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging on hand. For customers in the continental United States who are in possession of the original packaging, there is a return-shipping fee equal to 10% of what you paid for the product. For customers in the continental United States who are not in possession of the original packing, there is a 20% return-shipping fee. In either case, the fee is capped at $250 per returned item. Refunds will be issued in the form of the original payment. Refunds will be issued within 2 weeks of the completion of Living4Style’s return process. This process may take several weeks to complete. Please follow the instructions below to return your Product.
We’re committed to creating a better furniture shopping experience from top to bottom. The return fee helps us offer fast and free shipping, reduces waste from ‘trial’ customers, and allows us to responsibly recycle or refurbish returned items. It’s always our goal to operate efficiently and pass those savings on to you.
Warranty
Our warranty covers defects in materials and workmanship for one year from the products’ date of delivery. If you have any issues with your Living4Style piece(s) that fall under this warranty, we will organize replacement parts, repairs, and when necessary, a complete replacement.
Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the Living4Style warranty.
How to initiate a return
If you want to return or exchange your order within the first 30 days after Living4Style confirms complete delivery of the order (i.e., 30-day trial begins when Living4Style’s shipping partners confirm delivery, not when the order is unboxed), please email Living4Style at info@living4style.com to arrange for either return shipping or a return pick-up. Living4Style reserves the right to choose the method of return. Living4Style will provide instructions on how to proceed. A return process must be initiated within 30 calendar days of receipt of the product in order to be eligible for returns. To successfully initiate the return process, info@living4style.com must receive an email requesting a return by 11:59 PM ET on the 30th day of the trial.
Return eligibility
Products must be in usable condition to be eligible for return (e.g., no stains, tears or other soiling including odors). Accepting returns is at the sole discretion of Living4Style’s judgement of the state of the Products. Living4Style reserves the right to refuse any returns. Living4Style may request descriptions and images of the Products to determine the state of the Products prior to accepting returns. Failure to comply with requests by Living4Style may result in Living4Style’s refusal of return. Failure to complete the returns process within 1 week of being provided instructions from Living4Style may result in Living4Style’s refusal of return.
Products shipped outside of the continental United States are not eligible for return.
Customers may return a maximum of two (2) of each particular Product per initial order, validated by a customer name or shipping address.
If at least one of a particular Product type is returned from an initial order, that customer or shipping address will not be eligible for additional 30-day trials on subsequent orders of that particular Product (i.e. if you return a Sideboard, you will not be eligible for 30-day trials on future Sideboard orders).
Missing an appointment for a return to be picked up from your address will incur a fee. This fee will be clearly disclosed at the time Living4Style schedules a pickup on the customer's behalf.
Individually purchased customized products (branded as customized): not eligible for returns.
IMPORTANT: Please note that if your returned item does not meeting the conditions described above, Living4Style cannot accept your item and it will not be eligible for a refund.